Privacy Policy

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GENERAL

Vets on Waiheke (referred to in this document as “we”, “us” or “our”) recognises that your privacy is important, and we are committed to protecting the personal information we collect from you.

This policy outlines how we collect, use, disclose and manage your personal information in accordance with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs).

 

COLLECTION

Types of Information Collected

We may collect and hold personal information about you that can identify you and is relevant to providing veterinary services. This may include:

  • Your name, contact details (address, email, phone number), and date of birth

  • Financial information (e.g. credit card or bank details)

  • Pet or animal ownership details and clinical records

  • Information on how you interact with our services

Our veterinarians also maintain records as part of their professional and legal obligations under New Zealand veterinary regulations. In some cases, this may require collecting your personal information.

You may also provide us with personal information about others (e.g. co-owners or pet carers). In such cases, we rely on you to inform them and direct them to this privacy policy.

 

Purpose of Collection

We collect your information to:

  • Provide safe and effective veterinary care to your animal

  • Communicate with you about appointments, reminders, health checks and treatments

  • Respond to enquiries, provide advice, or handle feedback and complaints

  • Process payments and issue invoices

  • Share information about services or promotions that may interest you

  • Fulfil legal obligations or internal business operations

  • Monitor and improve our services through research and analysis

 
Method of Collection

We generally collect information directly from you via:

  • Forms you complete (in-clinic or online)

  • Phone, email, or in-person conversations with our team

  • Your use of our website

We may also collect information from:

  • Third parties (e.g. insurers or your authorised representatives)

  • Publicly available sources

  • Records of how you interact with our services

If you choose not to provide certain information, we may be unable to provide some or all of our services.

 

INTERNET USERS

If you use our website, we may collect additional information such as your IP address and browser details.

Our site uses cookies to enhance your experience and understand how you interact with our content. Cookies don’t identify you personally, but they may be linked to records we hold about you.

Our website may link to external sites. We are not responsible for their privacy practices, and their policies will apply.

 

USE AND DISCLOSURE

We only use or disclose your personal information for the purposes for which it was collected or directly related purposes. This may include sharing your information:

  • With other veterinary professionals (e.g. pathologists, specialists) involved in your pet’s care

  • For billing, insurance claims or debt collection

  • For quality assurance, training, or system maintenance

  • To gather feedback or conduct customer surveys

  • To manage risks or legal claims

  • To comply with legal or regulatory obligations (e.g. public health or animal welfare regulations)

We may also disclose personal information to:

  • Authorities where animal welfare concerns arise

  • Third-party service providers who assist us in delivering veterinary services

  • Our professional advisers (e.g. IT support, legal, or insurers)

We do not sell or rent your personal information. If we share data with overseas providers (e.g. cloud storage), we ensure appropriate privacy safeguards are in place.

 

DIRECT MARKETING

We may occasionally send you information about services, promotions, or pet care tips we think you’ll find useful.

You can opt out at any time by:

  • Clicking “unsubscribe” on emails

  • Letting our staff know

  • Contacting us directly using the details below

 

STORAGE AND SECURITY

Your personal information is securely stored in electronic or paper formats. We use reasonable safeguards to protect it from unauthorised access, loss or misuse. Payment data is encrypted and handled securely.

When your information is no longer needed, we will securely delete or anonymise it, unless required by law to retain it.

 

ACCESS AND CORRECTION

You have the right to access and request correction of your personal information.

If you believe your details are inaccurate, incomplete, or out of date, please contact us and we’ll update them. Requests for access may incur an administrative fee.

 

COMPLAINTS

If you believe we’ve breached your privacy rights, you can contact us using the details below. We’ll respond promptly and aim to resolve your concerns.

If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner (New Zealand) via www.privacy.org.nz.

 

CONTACT US

Vets on Waiheke
Email: info@vetsonwaiheke.co.nz
Phone: (09) 372-8387
Website: https://vetsonwaiheke.co.nz

 

CHANGES TO THIS POLICY

This Privacy Policy may be updated from time to time. Please check our website for the latest version.